Support and Service
Open, modular, scalable, cascadable
Especially at the beginning, it takes a little more effort and commitment until everything meshes perfectly and the most diverse security components work hand in hand. During this process, we see ourselves as your reliable software developer and service provider, staying by your side and providing support wherever necessary. In this way, even complex integrations with a wide range of robotic systems and modules to be networked succeed without downtimes and without security gaps. Thanks to our experience with a wide range of scenarios, we know that each project has to be considered independently and therefore there cannot and must not be just one service level.
When it comes to support, we ourselves or service technicians accredited by us lend a hand. If possible, we try to solve all obstacles quickly and easily via remote control. If the problem is deeper-seated or involves regular maintenance, we analyse the software and hardware conditions and get to the bottom of the matter with a lot of experience.
Thanks to our system-open orientation, we can also deal with existing security technology and stabilise / optimise your security network. Our integrators, developers and technicians are well educated, trained, experienced in practice and have sufficient understanding of the customer’s needs.
On our in-house test site, we extensively test extended software features in beta status on a multitude of hardware variants, interfaces and application scenarios and incorporate these findings into our support services
Our support for you is therefore not a one-time thing after which we leave you out in the cold, but a service based on partnership that allows you to enjoy the sustainable added value of the integrated robotic systems and new features, as it should be!
You would like to dive deep into the details of our support options in a personal conversation? Are you a company with high technical expertise and service experience and are you looking for a partnership? Then don’t hesitate any longer and get in touch with us!
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FAQ – Support and Service
Why are new functions extensively tested before they are used by customers?
Before new features are introduced and before robotics are deployed to customers, it is important to ensure that they work properly under all acceptable conditions. Through extensive testing, we can ensure that the new software features work reliably on different devices and in different situations.
An internal proving ground plays an essential role in the development of new software features for robotic and networking systems. Extensive beta tests on different hardware variants, interfaces and in different application scenarios ensure that the new functions meet the high quality standards. The diversity of the test site enables realistic testing, and the knowledge gained flows into further development and support processes. This ensures stable and optimised solutions for users.
How does the integration of robots into existing safety infrastructures work?
The integration of robotic systems – including rented systems – into existing security infrastructures is carried out in close cooperation with the provider. This includes the customisation of interfaces, the configuration of communication protocols and coordination with existing monitoring systems. Through professional integration, companies can ensure that the robotic systems are seamlessly integrated into their existing security architecture.
Can robotic systems improve the response time to security incidents?
In a modern security concept, continuous monitoring, constant live access to all cameras and sensors and real-time alerts significantly improve all response times. The automated detection of security threats enables security forces to react more quickly to potential risks and take targeted measures. Part of these reactions, some of which are triggered automatically, involves the deployment of integrated security robots that can check and verify alarm messages very quickly. Drone systems, for example, are ideal for quickly providing the necessary overview, delivering high-resolution streaming data and thus reducing the potential impact of security incidents.