Carefully planned and effective support is crucial. A dedicated support team is available around the clock to ensure immediate action and minimise downtime.
Fast response times: An emphasis is placed on rapid response times to address critical situations immediately. Hotline staff respond to reports of critical failures within a short space of time and take the predefined measures immediately.
Remote support: The majority of problem solutions are provided via advanced remote support. Robotics experts can connect remotely to the autonomous systems to perform diagnostics, identify faults and initiate immediate action. This enables efficient problem solving without physical presence on site.
On-site intervention: In cases where remote support is not sufficient or physical intervention is required, technicians are ready to intervene on site. Fast and targeted on-site action minimises downtime and the autonomous systems are back up and running as quickly as possible.